Sojo88 Terms and Conditions – Complete User Guide

1Acceptance of Terms and Conditions

Welcome to sojo88. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and sojo88 ("Company", "we"). These Terms govern your use of the website, mobile application, and all services offered by the sojo88 platform.

By completing the registration process, accessing the platform, or using any sojo88 service, you hereby acknowledge that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please cease using the sojo88 platform immediately.

2Account Eligibility and Registration

Use of the sojo88 platform is subject to the following eligibility requirements, which must be fully met at all times:

• You must be at least 18 years of age at the time of registration. Sojo88 does not permit use of the platform by individuals below this age limit under any circumstances.
• You must register using true, accurate, and current personal information. Providing false information is a serious breach of these Terms.
• Only one account is permitted per individual. Registering more than one account using the same name, phone number, IP address, or device is prohibited and may result in the immediate closure of all accounts concerned.
• You must not appear on any list of individuals prohibited from using online gambling services by any relevant authority or regulatory body.
• You are responsible for ensuring that your use of the sojo88 platform complies with the laws and regulations applicable in your region of residence.

During the registration process, you are required to provide your full name, an active mobile number, and valid bank account details. Sojo88 reserves the right to request identity verification (KYC) documents at any time to verify the information you have provided. Failure to submit the requested documents within the specified timeframe may result in your account being temporarily suspended or closed.

3User Account and Member Responsibilities

Your sojo88 account is exclusively yours and may not be shared, transferred, or used by any other party. You are solely responsible for all activities that occur under your account, whether carried out by yourself or by any other party who gains access to your account.

To keep your account secure, we recommend you take the following steps:

• Use a strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password with anyone, including the sojo88 support team — we will never ask for your password.
• Enable two-factor authentication (2FA) through your account security settings.
• Log out of your account after each session, especially when using a shared device.
• Contact support immediately if you suspect any suspicious activity in your account.

Sojo88 will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

4Deposits and Fund Withdrawals

Sojo88 supports a wide range of secure and convenient deposit and withdrawal methods, including local bank transfers (Maybank, CIMB, Public Bank, RHB, and others), DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrencies such as USDT and Bitcoin. All transactions are processed in Malaysian Ringgit (MYR) unless stated otherwise.

The terms relating to deposits and withdrawals are as follows:

• The minimum deposit amount is RM 20 and the minimum withdrawal amount is RM 50, unless otherwise stated in specific promotional terms.
• Withdrawals will only be processed to the same account or payment method used for the deposit, for security and fraud prevention purposes.
• Sojo88 reserves the right to request additional KYC verification before approving withdrawals, particularly for high-value withdrawals or when suspicious activity is detected.
• All withdrawals will be processed within three (3) minutes to 24 hours depending on the chosen payment method and account verification status.
• Sojo88 does not charge any processing fees on standard deposits and withdrawals. However, third-party payment service providers may impose their own charges, which are beyond our control.

5Bonuses, Promotions, and Wagering Requirements

Sojo88 offers a wide range of bonuses and promotions for new and existing members as part of our commitment to delivering added value to our player community. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page.

The general principles applicable to all sojo88 bonuses and promotions are as follows:

• Wagering Requirement: All deposit bonuses and free bonuses are subject to wagering requirements that must be met before any wins from those bonuses can be withdrawn. Wagering requirements are expressed as a multiplier (e.g., 30x means you must wager 30 times the bonus value before a withdrawal is permitted).
• Timeframe: Each bonus has a validity period that begins from the date the bonus is credited to the account. Bonuses not used within the specified period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotional terms.
• Bonus Abuse: Any attempt to abuse bonuses, including the use of low-risk betting strategies that deliberately circumvent wagering requirements, may result in cancellation of the bonus and any associated wins.

Sojo88 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided such changes do not affect bonuses already active in a member's account.

6Game Rules and Fairness

All games available on the sojo88 platform use a Random Number Generator (RNG) system that has received independent certification from recognised international testing bodies. This ensures that every game outcome is truly random, fair, and cannot be manipulated by any party.

Specific rules for each game are displayed within the respective game interface and form part of these Terms in their entirety. The Company reserves the right to:

• Cancelling any game or round affected by technical faults, software errors, or circumstances beyond our control.
• Setting minimum and maximum wagering limits for each game and adjusting them at any time with reasonable notice.
• Restricting access to certain games in specific geographical regions in accordance with game provider licensing requirements.
• Voiding winnings obtained through exploitation of bugs or technical errors known to the player.

In the event of a technical disruption during gameplay, sojo88 will endeavour to restore the game to its last valid state. If restoration is not possible, the relevant wager will be refunded in full to the member's account.

7Strictly Prohibited Activities

Use of the sojo88 platform is subject to certain limits to maintain platform integrity and fairness for all members. The following activities are strictly prohibited and may result in immediate account closure, forfeiture of account balance, and legal action:

• Identity Fraud: Using a false identity, registering an account on behalf of another person, or submitting falsified KYC documents.
• Money Laundering: Using the sojo88 platform as a channel to process funds from illegal or unlawful sources.
• System Manipulation: Using automation software, bots, scripts, or other technical methods to gain an unfair advantage in games.
• Bonus Abuse: Registering multiple accounts to claim bonuses repeatedly, sharing accounts, or colluding with other members to abuse the promotions system.
• Related Betting (Arbitrage): Placing offsetting bets across different accounts to unlawfully reduce risk.
• Hacking and Cyber Attacks: Any attempt to access another user's systems, data, or account without authorisation.

8Privacy and Personal Data Protection

Sojo88 takes seriously our responsibility regarding the privacy and security of our members' personal data. The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms. The full Privacy Policy can be accessed on the Privacy Policy us.

In summary, sojo88 collects and uses your personal data for the following purposes:

• Verifying your identity and complying with KYC requirements and anti-money laundering (AML) laws.
• Processing deposits, withdrawals, and other financial transactions securely and efficiently.
• Providing effective and personalised customer support.
• Sending you information about promotions, platform updates, and other relevant communications (with your consent).
• Detecting and preventing fraud, abuse, and other illegal activities on the platform.

Sojo88 will not sell, transfer, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data is only shared with third parties directly involved in delivering platform services, such as payment service providers and game providers, and is subject to strict data protection agreements.

9Company Liability Limits

Sojo88 makes every effort to ensure the platform operates smoothly and without interruption at all times. However, there are certain limits to our liability that you should understand before using the platform:

• Sojo88 is not liable for any indirect, incidental, or consequential losses arising from your use of or inability to use our platform, including loss of anticipated winnings.
• Sojo88 does not guarantee that the platform will always be available without interruption or entirely free from technical bugs. We will make every effort to resolve any disruptions as quickly as possible.
• Sojo88 is not liable for any losses arising from internet connection failure or device failure on your end during active gameplay.
• The maximum liability of sojo88 in respect of any individual claim is limited to the total amount deposited by the member in question within the 30 days prior to that claim.

10Account Closure and Suspension

You may close your sojo88 account at any time by contacting our support team. Before closure is processed, any eligible account balance will be returned to you via your preferred payment method, subject to identity verification and fulfilment of all applicable wagering requirements.

Sojo88 reserves the right to suspend or close your account immediately under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Indication that your account is involved in fraudulent activity, money laundering, or other illegal activities.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Requests from relevant authorities or regulatory bodies.
• Account inactive for more than 24 consecutive months.

In cases where an account is closed due to a breach of terms, sojo88 reserves the right to forfeit the account balance and any pending withdrawal of winnings without compensation.

11Amendments to Terms and Conditions

Sojo88 reserves the right to modify, update, or replace these Terms and Conditions at any time to reflect changes to our services, legal requirements, or company operating policies. Any material amendments will be communicated to members through our official communication channels at least 7 days before the changes take effect.

Continued use of the sojo88 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the changes, you have the right to close your account before the amendment takes effect.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest version. The most recent update date is always displayed at the top of this document.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the sojo88 platform.
• Email: [email protected] (response time within 24 business hours)
• FAQ: Visit the page Frequently Asked Questions us for answers to the most frequently asked questions.

These Terms and Conditions are governed by applicable law, and any disputes that cannot be resolved through negotiation will be referred to an alternative dispute resolution mechanism agreed upon by both parties. The sojo88 support team is committed to reaching a fair and amicable resolution for every dispute raised by our members.