Sojo88 FAQ – Frequently Asked Questions for Malaysia Gaming Platform

Initial registration only requires an active phone number. However, the KYC (Know Your Customer) process is required before making your first withdrawal to verify your identity. Accepted documents include a valid Malaysian MyKad or passport. KYC verification is typically completed within 1 hour during business hours.

No. Each individual is only permitted to hold one sojo88 account. Owning multiple accounts violates the platform's terms of use and may result in all associated accounts being permanently banned. If you are having trouble accessing your existing account, please contact our support team for account recovery assistance.

Use the "Forgot Password" function on the Login. Enter your registered mobile number and you will receive an OTP to reset your password. If you have also forgotten your username, contact support directly via live chat with your mobile number and identification details for verification.

Yes. Sojo88 only permits individuals aged 18 and above to register and use the platform. This is a mandatory requirement fully upheld by our platform in line with our social responsibility and responsible gaming policy. Any account found to be owned by an underage individual will be terminated immediately.

Sojo88 supports a variety of deposit methods popular in Malaysia:

• FPX (Internet Banking) – all major Malaysian banks
• Touch 'n Go eWallet
• GrabPay
• Boost Wallet
• Manual bank transfer (CIMB, Maybank, Public Bank, RHB, Hong Leong)
• Visa/Mastercard debit and credit cards

All these methods are available 24/7 and deposits are processed automatically without manual verification.

The sojo88 deposit limits are as follows:

• Minimum deposit: RM 20 for all payment methods
• Maximum daily deposit (FPX/eWallet): RM 50,000
• Maximum daily deposit (credit/debit card): RM 10,000

These limits may be updated based on your account status and VIP level. VIP Platinum and Diamond members enjoy higher deposit limits.

Deposits via FPX and eWallet (Touch 'n Go, GrabPay, Boost) are typically credited to your sojo88 account within 10 to 30 seconds. Manual bank transfers may take up to 15 minutes depending on the bank's processing system. If your deposit has not been credited after 30 minutes, please contact our customer support with proof of payment for immediate review. Visit Deposit page for a detailed guide.

Sojo88 does not charge any processing fees on all deposits. The full amount you send will be credited directly to your account balance. However, some banks or eWallet providers may apply their own transaction fees — this is outside sojo88's control. We recommend checking your payment provider's transaction terms before making a deposit.

Log in to your account, go to the "Wallet" or "Withdrawal" section, select your registered destination bank, enter the amount you wish to withdraw and confirm the request. The system will process your withdrawal automatically. Your first withdrawal requires a completed KYC verification. Ensure your bank account name matches the name registered at sojo88.

Most withdrawals are processed within 5 to 15 minutes for members who have completed KYC. During peak hours or for large withdrawal amounts, this may extend to up to 1 hour. Withdrawals requiring manual review (typically for amounts exceeding RM 10,000) may take up to 24 hours. You will receive a notification as soon as your withdrawal is approved.

• Minimum withdrawal: RM 50 per transaction
• Maximum daily withdrawal (standard members): RM 30,000
• Maximum daily withdrawal (VIP members): Up to RM 100,000

VIP Gold, Platinum and Diamond members enjoy higher withdrawal limits and priority processing. Visit VIP page for more details on these exclusive benefits.

Withdrawals may be rejected or delayed for several common reasons:

• KYC incomplete or submitted documents are unclear
• Bonus wagering requirements (rollover) have not been fully met
• Bank account name does not match the name registered at sojo88
• Suspicious account activity is currently under investigation
• Daily withdrawal limit reached

Contact our support team if you need further clarification on your withdrawal status.

New sojo88 members are eligible for a 150% welcome bonus on their first deposit, up to a maximum of RM 1,500. For example, if you deposit RM 200, you will receive an additional RM 300 as a bonus, bringing your game balance to RM 500. This bonus can be used across all games on the platform. The bonus rollover requirement is 30x the bonus amount before withdrawals are permitted. Visit Promotions page for the full list of current offers.

Wagering requirements, or rollover, mean you must wager the bonus amount a specified number of times before the funds can be withdrawn. For example, if you receive a RM 100 bonus with a 30x wagering requirement, you must place total bets of RM 3,000 (RM 100 × 30) using the bonus funds before a withdrawal is permitted. Each promotion carries its own wagering requirements — please review the terms of each promotion before claiming it.

Yes, weekly cashback is available to all active sojo88 members. The cashback rate depends on your membership tier — regular members receive 3% cashback while VIP members can receive up to 10% cashback on net weekly losses. Cashback is credited automatically every Monday with no manual claim required. There are no wagering requirements on cashback funds received.

Sojo88 offers over 500 games across a wide range of categories:

• Slots: Over 300 titles from leading providers such as Pragmatic Play, Microgaming and NetEnt
• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger with live dealers
• Sports Betting: Football, basketball, tennis and 20+ other sports
• Poker & Cards: Texas Hold'em, Andar Bahar, and other variants
• Lottery & Numbers: 4D, TOTO and number-based games

Browse Game Lobby to view all available options.

Yes. All games on sojo88 use a Random Number Generator (RNG) system certified by independent third-party testing bodies. This ensures every round, card hand, or slot spin is truly random and cannot be manipulated. Live Casino game providers are also audited regularly to ensure operational transparency. Sojo88 is committed to fair and responsible gaming for all members.

Yes, most slot games on sojo88 offer a free demo mode that can be tried without making a deposit. Demo mode lets you understand the game mechanics, win lines, and bonus features before betting with real money. However, Live Casino games and Sports Betting require a real account balance to participate. Register a free account and start exploring today via Slots page.

Sojo88 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Your personal information is stored in a secured database and is never sold or shared with third parties without your consent. Our platform complies with applicable data protection laws and conducts regular security audits. Read Privacy Policy for complete information.

Two-factor authentication (2FA) is an additional security layer that requires you to enter an OTP code sent to your phone number each time you log in from a new device. To enable 2FA, log in to your account, go to security settings and enable the "Two-Factor Authentication" option. We strongly recommend all members activate 2FA to protect their account from unauthorised access.

If you suspect your account has been compromised, take the following steps immediately:

• Change your account password immediately
• Contact sojo88 customer support via 24/7 live chat
• Ask our team to review your account activity log
• Activate or update your 2FA settings
• Review and terminate any active sessions from unrecognized devices

Our security team will respond promptly and help secure your account.

Sojo88 is accessible on any modern device including laptops, tablets, and smartphones. Supported browsers include the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera. For the best experience, we recommend using the official sojo88 mobile app, available for iOS (version 12 and above) and Android (version 8 and above). Visit Platform page for the app download guide.

If your internet connection drops during a game, the sojo88 system will automatically save your last game state. When you reconnect, the game will resume from where it left off, or the outcome will be settled based on the result already determined by the RNG before the disconnection occurred. If you find that your account balance was not correctly credited after the disruption, contact our support team with the date, time, and name of the game involved.

The sojo88 customer support team can be reached through several channels:

• Live Chat: Available 24/7 directly from the website or mobile app — the fastest method
• Email: [email protected] – for written enquiries requiring attachments or documentation
• Telegram: The official sojo88 support channel for the latest updates and immediate assistance

The average live chat response time is under 5 minutes. For issues requiring thorough investigation, emails are typically answered within 24 hours.

Yes. Sojo88 takes responsible gaming very seriously. Our platform provides tools such as daily and weekly deposit limits, session time limits, temporary or permanent self-exclusion options, and links to professional support resources for those who need help. We believe gaming should be enjoyable and in control — not a burden. Read more on the Responsible Gaming us.